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  • Administration Assistant

    Contract: Temporary, Terms: Full Time, Location: North Yorkshire (Drax) Show Full Details

    Description:

    Our client is seeking a temporary Administrator to start as soon as possible to work within the Safety Department. 


    Full-time hours (8:30-16:45 Mon-Thur, 8:30-15:45 Fri) but some flexibility if required (eg, 4 days per week).

    Extensive use of Excel spreadsheets and general administration.

    Qualifications:

    Candidates must be fully IT literate, particularly in Excel. Extensive use of Office and inhouse database systems will also be required.


    Experience of working within Safety is desirable.

    Salary:

    £9 per hour

    Ref: 1506MT211

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  • Administration Assistant / Receptionist

    Contract: Temporary, Terms: Part Time, Location: York (City Centre) Show Full Details

    Description:

    Our client is seeking a part-time Administration Assistant / Receptionist to start at the end of June / beginning of July for approximately 6 weeks.

    Hours flexible - 15 to 22.5 per week. Core hours 10am to 2pm.

    General administrative duties, customer-facing based in reception.

     

    Qualifications:

    Candidates must have excellent all round administrative and IT skills.


    Telephone and customer facing skills essential.

    Ability to work autonomously and efficiently.

    Salary:

    £7.83 per hour

    Ref: 0606MT210

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  • Cycle Shop Manager

    Contract: Permanent, Terms: Full Time, Location: York (central location) Show Full Details

    Description:

    Our client, a successful and profitable York cycle shop, is seeking an experienced Manager.

    Specific experience of managing and buying in a cycle shop enironment, as well as enthusiasm for cycling and related practical skills are essential!

    Competitive salary plus performance-based incentives. Hours Monday to Saturday 8:30-18:00 (with Thursdays off).

    Duties:

    • Direct the profit, sales, and costs of a retail store while maintaining an environment focused on the customer.
    • Train new and existing employees in customer service, brand awareness, and store policies to offer the best shopping experience.
    • Oversee and manage store staff, including recognising new training opportunities, providing feedback, enhancing sales abilities, and developing staff members
    • Oversee assistant management positions and communicates store goals clearly with them
    • Develop sales plans of action together with assistant store managers
    • Communicate store goals, brand awareness, and company messages to team members while promoting product knowledge
    • Assess team member performance and deliver performance reviews
    • Recruit, hire, and train new store staff
    • Keep costs minimal while remaining accountable to profits
    • Create a customer-service focused environment where the best possible customer experience is top priority
    • Report sales, visual presentations, team member development, and store performance figures to owner
    • Create employee schedules and manage hourly employee time recording and payroll
    • Ensure that visual marketing and merchandising of store meets established brand standards

    Qualifications:

    Previous cycle shop management and buying experience is essential.

    Team building and customer service skills

    Employee training and people management experience

    Strong sales experience

    Visual merchandising skills

    Strong communication skills, self-motivated, friendly, enthusiastic, ability to work in a rapidly changing and busy environment

    Hiring and staffing experience

    Fully IT literate

    Salary:

    Competitive salary + performance based bonus

    Ref: 3005MT209

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  • Software Asset Management Administrator

    Contract: Contract, Terms: Full Time, Location: UK (Aldermaston) Show Full Details

    Description:

    Key Functions of Role:

    1.   Assistance in collection of entitlement information

    2.   Processing and assimilation of information

    3.   Processing and some analysis of license entitlement information

    4.   Assistance in enabling product road-mapping

    5.   Assistance in developing SAM processes and aligned maturity model

    Duties: 

    To carry out a varied selection of duties including, but not limited to: 

    The SAM Administrator will work within a small team, embedded on a UK MoD Client site. The role will initially focus on the gathering of SAM related documentation from a range of sources, which will need to be analysed for accuracy and prepared for importing into the SAM platform.

    The role is likely to evolve into a longer term position, either as an extension of contract, or moving in to a fixed term or permanent employee positon, where the Administrator will assist both the team and client in understanding and controlling the software licensing entitlement against the deployed estate, and researching and advising on best deployment and licensing methodologies.

    The Administrator role is part of a small team delivering a holistic SAM service to the client, within a large, multi-network estate, that operates across a range of security classifications. This opportunity will give the successful candidate an opportunity to work within what is considered to be one of the most complex and interesting estates anywhere in the UK.  The client is involved in a broad range of activities to support its core function, all of which are underpinned by a complex and large IT infrastructure and suite of software products, which operate across a spectrum of networks and security restrictions. The role comes at a time of significant new IT deployments and re-structuring of the client estate, and the successful candidate will enjoy a wide range of supporting SAM engagements across IT, Science and Technology, Engineering and other disciplines.

    Please note that the client operates a nine day working fortnight. Week one is Monday to Friday, Week two is Monday to Thursday; every second Friday is not worked. Daily hours are stretched to accommodate this and the typical working day runs from 0800 to 1715.

    Responsibilities: 

    To comply with all company policy, procedures and other instructions as may from time to time be issued including Health, Safety, Environmental, Security and HR documentation.

    Qualifications:

    1.   Minimum two years’ experience of Software Asset Management OR Software License Administration.

    2.   Basic understanding of Software Asset Management principles

    3.   An understanding of the role of Configuration Management

    4.   A demonstrable experience of Microsoft Office applications.

    5.   A broad familiarity of a range of software vendors

    6.   A good grounding knowledge of IT systems, architectures

    Desirable Skills:

    1.   An ability to work in complex, multi-network environments

    2.   Ability or experience of working in highly secure environments highly beneficial.

    3.   Understanding of Vendor Product Use Rights (PUR), EULAs etc would be an advantage.

    4.   Ability to work within multi-stakeholder environments

    5.   Exposure to, or usage of Flexera or other SAM tools would provide a clear advantage.

    6.   Security Clearance: DV preferred, with SC Clearance as a minimum is required for this role. Sponsorship for clearance will be provided for the successful candidate if required. Due to the security restrictions operated, UK MoD specify that only UK nationals can be considered for this role.

    Person Specifications:

    1.   Methodical and highly organised with an attention to detail

    2.   Good, clear communication skills required.

    3.   Good presentation skills, both oral and written

    4.   Presentable and articulate

    5.   Good co-ordinator

    6.   Good analytical skills

    7.   Experience of working within a highly regulated and secure environment beneficial but not essential.

    Training:

    1.   Product training on the SAM tool will be provided where required.

    Salary:

    £16 to 22,000pa

    Ref: 2505MT208

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  • PA

    Contract: Temporary, Terms: Full Time, Location: York (Heslington) Show Full Details

    Description:

    Our client is seeking a full-time, temporary PA to start as soon as possible. The assignment is for approximately 4 months. 

    To carry out a range of administrative duties to facilitate the work of the Registrar & Secretary.

    Role holders will be required to undertake some or all of the duties below:

    • To act as main point of contact, managing the diary and arranging internal and external meetings, arranging and servicing meetings, filtering enquiries, drafting and preparing documentation and organising travel, accommodation and events.
    • To take minutes at a variety of meetings, ensuring accuracy and quick turn-around of minutes.
    • To produce documentation using different media e.g. reports, spreadsheets, conference presentations etc.
    • To assist in organising all aspects of key note visits, meetings events, workshops, and conferences.
    • To assist in the preparation of relevant documentation and processes particularly meeting papers and to ensure dissemination of timely information to appropriate people.
    • To analyse, manipulate and interpret information in order to compile detailed summary reports and communications.
    • To apply a good working knowledge of Registrar & Secretary’s Department and work to answer queries and resolve problems from colleagues and external customers.
    • To contribute to the development of office administrative systems, carrying out administrative processes and ensuring controls are in place to ensure accuracy and timeliness.
    • To monitor income and expenditure against the Registrar & Secretary’s budget, manage and maintain financial records.
    • To process invoices and orders, making effective use of departmental/university financial administrative process as required.
    • To provide administrative support to other senior members of the Vice-Chancellor’s Department at times, including the co-ordination of diaries, arranging and servicing meetings, filtering enquiries, drafting and preparation of documentation and organisation of travel/events.

    Qualifications:

    Thorough knowledge of administrative procedures and processes used in a busy office within a large complex organisation.

    Extensive senior level PA experience.

    Knowledge of a full range of MS office applications particularly Word, Excel, Access, PowerPoint and online media.

    Ability to communicate effectively with a wide range of people, orally and in writing.

    Ability to prepare agendas, meeting papers and take & transcribe minutes.

    Competent in diary management, with the ability to plan and organise meetings, small scale events, work-shops and conferences.

    Salary:

    £10.91 per hour

    Ref: 2211MT193

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  • Security Analyst

    Contract: Permanent, Terms: Full Time, Location: York (Sutton-on-the-Forest) Show Full Details

    Description:

    Function:
    To act as a security event analyst, analysing, investigating and responding to security events, alarms and escalations through the monitoring the SIEM system, and carrying out remedial activities.

    Duties:
    To carry out a varied selection of duties including, but not limited to:
    • Monitor SIEM tool for security alerts, carrying out investigations and proposing remedial actions
    • Tuning of SIEM security rulesets
    • Perform vulnerability scans and use compliance tools to identify vulnerabilities in system configuration
    • Actively monitor security tools including anti-malware, mail filter, web filter, IDS/IPS, and firewalls
    • Completion of regular security reports
    • Monitor the threat landscape in order to identify and report on potential issues
    • Mentor junior members of the team
    • Maintain qualifications in relevant vendor accreditations


    Qualifications:

    Skills / Experience Required:
    • Minimum of 2 years in a similar role
    • SIEM administration and configuration experience
    • Strong security management and analytics background
    • Experience of security tool configuration e.g. IDS/IPS, firewalls
    • Excellent communication skills both written and verbal

    Desirable Knowledge/Qualifications
    • IBM QRadar, LogRhythm and/or Splunk, or other SIEM
    • Linux, Mac, Windows admin skills
    • Programming skills
    • Certified Ethical Hacker
    • CISSP
    • IT Security products
    • MSc Computer Science
    • Any vendor qualifications would be advantageous

    Person:
    • Strong analytical skills
    • Problem solver
    • Detail orientated
    • Self-motivated
    • Enthusiastic and motivated
    • Ability to prioritise
    • Able to work on own initiative

    Salary:

    Up to £35,000pa

    Ref: 2004MT200

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  • O365 Specialist/Consultant

    Contract: Permanent, Terms: Full Time, Location: York (Sutton-on-the-Forest) Show Full Details

    Description:

    Function:

    To act as a Technical Specialist in Cloud Productivity (O365) technologies, providing advice, design, delivery and support to SBL’s customers and managed services.

    Duties:
    • To carry out a varied selection of duties including, but not limited to:
    • Technical consultancy on Microsoft O365 customer projects
    • Assisting Sales staff in identifying and qualifying opportunities.
    • Providing technical pre-sales support by attending meetings, conference calls, providing technical web demonstrations and in any other way required.
    • Technical scoping of customer requirements.
    • Creating high and low level technical documentation for customer consultancy engagements.
    • 3rd line technical support for relevant SBL services.
    • Provide in-house solution and product training to SBL staff.
    • Maintain qualifications in relevant vendor accreditations


    Qualifications:

    Skills / Experience Required:

    • Expert knowledge in O365 or G Suite technologies
    • Experience of scoping and delivering cloud productivity deployments and migrations
    • Minimum 2 years experience in a relevant 2nd/3rd line/consultancy role
    • Ability to understand customer requirements and challenges
    • Strong customer-facing skills
    • Excellent communication skills both written and verbal
    • Able to create high quality technical documentation

    Desirable Knowledge/Qualifications:

    • MCSE
    • Microsoft Exchange
    • IT Security products
    • Any vendor qualifications would be advantageous

    Person:

    • ‘Hands on’ approach and a willingness to learn
    • Enthusiastic and motivated
    • Ability to prioritise
    • Attention to detail
    • Team player
    • Able to work on own initiative

    Salary:

    Up to £40,000pa

    Ref: 2004MT201

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  • SharePoint Consultant

    Contract: Permanent, Terms: Full Time, Location: York (Sutton-on-the-Forest) Show Full Details

    Description:

    To provide end-to-end SharePoint consultancy. From capturing business requirements, to solution design and the overall delivery of SharePoint based projects.

    Responsibilities:

    • Engaging with customers to understand business requirements and devise the most effective way of meeting those requirements
    • Creating and configuring sites, services and solutions on SharePoint Online and SharePoint Server
    • Designing and implementing logical and effective site structures and artefacts
    • Creating, configuring and deploying SharePoint assets in a robust and repeatable way
    • Designing and building workflows and workflow activities to automate business processes
    • Running migrations of content from other platforms to SharePoint
    • Creating client web parts and other customisations for SharePoint Online using the SharePoint Framework
    • Development of SBL’s internal corporate SharePoint system

    Qualifications:

    Skills / Experience / Qualifications Required:

    • SharePoint Online and Office 365 (configuration and development)
    • SharePoint Server 2016 or 2013 (configuration and development)
    • Be able to create and configure document management assets (e.g. site columns, content types, libraries, policies)
    • Be able to create and configure publishing artefacts (e.g. page layouts)
    • Be able to create and configure workflows (SharePoint Designer, Visual Studio, Flow)
    • Familiarity with SharePoint APIs (REST API, client object model)
    • Some experience with or exposure to the SharePoint Framework (SPFx)
    • Client-side (TypeScript/JavaScript, HTML, CSS) development
    • Branding and theming techniques and best practices
    • Understanding of deployment options (e.g. features, remote provisioning)
    • Basic PowerShell

    Salary:

    Up to £45,000pa

    Ref: 2004MT202

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  • SIEM Specialist/Consultant

    Contract: Permanent, Terms: Full Time, Location: York (Sutton-on-the-Forest) Show Full Details

    Description:

    Function:

    To act as a Technical Specialist in SIEM (Security Event & Information Management) technologies, providing technical advice, design, delivery and support to SBL’s customers and managed services.

    To carry out a varied selection of duties including, but not limited to:

    • SIEM technical consultancy covering install, configuration, upgrades and health checks
    • Delivery of SIEM design scoping workshops
    • Assisting Sales staff in identifying and qualifying opportunities
    • Providing technical pre-sales support by attending meetings, conference calls, providing technical web demonstrations and in any other way required
    • Technical scoping of customer requirements
    • Creating high and low level technical documentation for customer consultancy engagements
    • 3rd line technical support for relevant SBL services
    • Provide in-house solution and product training to SBL staff
    • Maintain qualifications in relevant vendor accreditations

    Qualifications:

    Skills / Experience Required:

    • Expert knowledge in SIEM technologies
    • Strong security management and analytics background
    • Experience of scoping and delivering SIEM deployments and consultancy
    • Minimum 2 years experience in a relevant consultancy role
    • Ability to understand customer requirements and challenges
    • Strong customer-facing skills
    • Excellent communication skills both written and verbal
    • Able to create high quality technical documentation

    Desirable Knowledge/Qualifications:

    • IBM QRadar, LogRhythm and/or Splunk
    • Certified Ethical Hacker
    • CISSP
    • IT Security products
    • Any vendor qualifications would be advantageous

    Person:

    • ‘Hands on’ approach and a willingness to learn
    • Enthusiastic and motivated
    • Ability to prioritise
    • Attention to detail
    • Team player
    • Able to work on own initiative

    Salary:

    Up to £40,000pa

    Ref: 2004MT203

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  • Mobility/EUC Specialist/Consultant

    Contract: Permanent, Terms: Full Time, Location: York (Sutton-on-the-Forest) Show Full Details

    Description:

    Function:

    To act as a Technical Specialist in Mobility and/or End User Computing/VDI technologies, providing advice, design, delivery and support to customers and hosted and managed services.

    To carry out a varied selection of duties including, but not limited to:

    • Technical consultancy and implementation work, on customer sites, for managed services and for hosted services.
    • Assisting Sales staff in identifying and qualifying opportunities.
    • Providing technical pre-sales support by attending meetings, conference calls, providing technical web demonstrations and in any other way required.
    • Technical scoping of customer requirements.
    • Creating high and low level technical documentation for customer consultancy engagements.
    • 3rd line technical support for relevant SBL services.
    • Provide in-house solution and product training to SBL staff.

    Qualifications:

    Skills / Experience Required:

    • Experience of mobility management technologies
    • Experience of VDI technologies
    • Knowledge in a broad range of technologies including server technologies, networking, virtualisation, firewalls and security technologies.
    • Minimum 3 years experience in a 2nd/3rd line/consultancy role
    • Ability to understand complex technical concepts
    • Ability to learn and absorb new skills and technologies
    • Strong customer facing skills
    • Excellent communication skills both written and verbal
    • Able to create high quality technical documentation

    Desirable Knowledge/Qualifications:

    • VMware Workspace One/AirWatch
    • VMware Horizon
    • Data Centre Virtualisation
    • Microsoft O365
    • Cloud Technologies
    • Firewalls
    • IT Security products
    • Any vendor qualifications would be advantageous

    Person:
    • ‘Hands on’ approach and a willingness to learn
    • Enthusiastic and motivated
    • Ability to prioritise
    • Attention to detail
    • Team player
    • Able to work on own initiative

    Salary:

    Up to £40,000pa

    Ref: 2004MT204

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  • Admin Support Assistant

    Contract: Temporary, Terms: Full Time, Location: North Yorkshire (Drax) Show Full Details

    Description:

    Our client is looking to recruit an Admin Support Assistant for a temporary period - full-time or part-time hours.


    Qualifications:


    The successful candidates will have

    • General admin skills with previous experience in such a role
    • Strong IT skills, particularly in MS Office and particularly Word, Excel, PowerPoint and Outlook
    • A high standard of literacy and numeracy
    • Excellent attention to detail
    • Excellent communication and time management skills

    Salary:

    £9 per hour

    Ref: 0412MT

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  • Site Secretary / Document Controller

    Contract: Contract, Terms: Full Time, Location: York (New Earswick) Show Full Details

    Description:

    Our client is seeking a capable and experienced Site Secretary to provide efficient secretarial and administrative support. The role will start in January 2018. The duration of the project is 3 years and our client will offer the right candidate an incentive for a long placement within the team. 

    Hours of work: 8:00-17:00 Monday to Friday 

    1. Opening and reading mail and taking relevant actions where appropriate.

    2. General typing and administrative duties.

    3. Composing and sending routine correspondence

    4. Answering the telephone and dealing with routine enquiries.

    5. Co-ordinating and managing the diary of the team.

    6. Organising itineraries and other bookings.

    7. Receiving guests/visitors and co-ordinating meeting requirements as necessary.

    8. Creating and maintaining information on systems, taking actions required and improving existing systems.

    9. Creating and maintaining efficient filing systems.

    10. Undertaking additional projects as required


     

    Qualifications:

    • Previous experience of an administrative or secretarial role desirable
    • Good planning and organisational skills
    • Good communication skills
    • Tact and diplomacy
    • A basic level of audio typing/ shorthand- if required for the role
    • Ability to work as part of a team and accept responsibility for defined areas of work 
    -->

    Salary:

    Competitive salary

    Ref: 0811MT192

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  • Senior Front End Developer

    Contract: Permanent, Terms: Full Time, Location: York (nr Green Hammerton) Show Full Details

    Description:

    We are looking for an experienced and talented Senior Front End Developer to help us drive a number of key projects to the next level. 

    We're looking for a first-class developer with a real passion for all things and want to work in a talented development team on some exciting projects, someone who can bring great commercial experience and a passion for development, along with a real drive to use the latest technologies to create exciting, innovative products. 

    You will need: 

    3­ to 5+ years proven commercial development experience

    Excellent understanding of HTML5/CSS3

    Excellent knowledge of JavaScript and JavaScript design patterns

    Experience with automated testing and JavaScript testing frameworks

    Understanding of JavaScript/CSS performance optimization

    Understanding of mobile development/responsive design

    Understand common UX/UI design patterns, best practices, and standard conventions

    Excellent understanding of web standards and browser compatibility

    Experience with version control systems, preferably Git

    Experience with JavaScript frameworks, such as AngularJS, Ember, Backbone,js, Knockout.js or some other JavaScript frameworks

    Strong interpersonal skills experience with and enthusiasm for working in an agile environment

    A passion for creating excellently crafted code 

    Benefits:

    Flexi time (core hours are 10.00-3.30)

    Pension scheme

    Free hot drinks

    Free car park

    Free work wear

    Holiday staff loyalty scheme

    Up to 28 days hols inc b/h

    Salary sacrifice so they can buy and extra weeks holiday

    Staff outings

    On site crèche

    Staff discount on insurance

     

    Qualifications:

    Ideally, you will have:

    Experience with Adobe Photoshop and/or other Creative Suite products

    Experience working with CSS frameworks

    Experience with CSS preprocessors

    Experience with social media API integrations

    More important is that you are a talented and passionate developer with the desire to own and drive some genuinely exciting development projects. 

    If you are an experienced Front End Developer with an exciting portfolio of work to show off, we’d love to hear from you. 

    More important is that you are a talented and passionate developer with the desire to own and drive some genuinely exciting development projects. 

    If you are an experienced Front End Developer with an exciting portfolio of work to show off, we’d love to hear from you.

    Salary:

    Up to £40,000pa dep on experience

    Ref: 1309MT186

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  • Software Tester

    Contract: Permanent, Terms: Full Time, Location: York (nr Green Hammerton) Show Full Details

    Description:

    A skilled Software Tester is required to join our team, focusing on the testing of the digital products and services created by our development team. The Software Tester will work with the developers, product owners and managers to produce and run testing plans and automated test suites. You will implement a robust testing approach within regular sprint cycles, that will provide an effective level of assurance before regular releases.

    In addition to testing, there will be opportunities to contribute to the current development of features and so a passion and experience within development, DevOps or Scrum will be a valuable addition. 

    All candidates must be able to drive, benefits are: 

    Flexi time (core hours are 10.00-3.30)

    Pension scheme

    Free hot drinks

    Free car park

    Free work wear

    Holiday staff loyalty scheme

    Up to 28 days hols inc b/h

    Salary sacrifice so they can buy and extra weeks holiday

    Staff outings

    On site crèche

    Staff discount on insurance

    Qualifications:

    We are looking for someone with a strong background in software testing, with a minimum of 2 years experience with the following skill sets:

    Test planning, estimation and design

    Requirement gathering

    Create test cases from set specifications

    Liaise with development team in an agile environment

    Bug tracking and reporting

    Retesting

    Systems, integration, regression and UAT testing

    Testing APIs

    Experience using Automated test tools Webdriver, Selenium etc

    ISEB/ISTQB certification (Desirable)

    Experience working to the BDD or TDD methodologies (Desirable)

    Experience testing mobile devices (Desirable)

    Programming experience (Backend/Frontend) (Desirable)

     

      

    Salary:

    £25 to 35,000pa

    Ref: 1309MT187

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  • Affiliates & Partnerships Coordinator

    Contract: Permanent, Terms: Full Time, Location: York (nr Green Hammerton) Show Full Details

    Description:

    An exciting new opportunity has arisen for an Affiliates & Partnerships Coordinator. The successful applicant will work as part of the Business Relationship Department and will be responsible for developing new B2B relationships as well as expanding the network of affiliates and partners. 

    Candidates must be prepared to work extra hours when workload and priorities dictate. 

    The successful candidate for the role will undertake the following duties and responsibilities:

    Responsible for generating a monthly targeted amount of B2B business opportunities.

    Work proactively with existing B2B partners to maximise the relationship, develop & implement initiatives to improve B2B performance and create new ways to grow links with each affiliate and  partner by keeping them engaged and motivated.

    Ability to negotiate, close deals and review commercial agreements.

    Manage the resolution of affiliates and partners technical, commercial and operational issues.

    Manage the affiliates and partners budget/invoicing and ensuring offers and creative are up-to-date.

    Work with the Business Relationships Manager to delivery weekly target results.

    All candidates must be able to drive, benefits are: 

    Flexi time (core hours are 10.00-3.30)

    Pension scheme

    Free hot drinks

    Free car park

    Free work wear

    Holiday staff loyalty scheme

    Up to 28 days hols inc b/h

    Salary sacrifice so they can buy and extra weeks holiday

    Staff outings

    On site crèche

    Staff discount on insurance

    Qualifications:

    The successful candidate for the role of Affiliates & Partnerships Coordinator must have the following skills and experience:

    Previous experience of developing new affiliate and partnership relationships essential.

    Excellent communication skills, great at building strong relationships and strong negotiation skills.

    Strong written, verbal and analytical communication skills.

    A pro-active attitude.

     

    Salary:

    £18.5,000

    Ref: 1309MT188

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  • Claims Assessor

    Contract: Permanent, Terms: Full Time, Location: York (nr Green Hammerton) Show Full Details

    Description:

    Situated in the Claims Department, this office is currently open six days a week and the hours of opening are Monday to Friday 8.00am to 7.00pm and Saturday 9.00am to 12.00pm.
    You will work 37.5 hours a week. We operate a flexible working system. The Claims Manager and/or Team Leader will agree your break when you are on a normal working day or late shift. You will be rota’d for approximately one late shift per week, finishing at 7.00pm. You will start late to reflect this, taking into account the number of hours you work. It is expected that you will work one Saturday approximately once every 3 weeks. Your Department Manager will give a rota to you usually a month in advance.

    Assist with admin duties.
    Answer Claims Department telephone calls in line with the departmental SLA.
    Assess claims promptly and fairly.
    Liaise with policyholders, veterinary practices and loss adjusters verbally and in writing in order to assess a claim.
    Take responsibility for processing each claim with efficiency, ensuring all facts are obtained before a decision is made.
    Calculate settlement of claims.
    Assess future underwriting risks (exclusions).
    Assist with the development of policy wordings.
    Address customer Urgents, Complaints and Appeals.
    Meet daily file and phone targets.

    Logging and distribution of departmental mail.
    Accurately creating new and subsequent claim records and updating these records as each claim progresses.
    Responding to claims notification.
    Following internal guidelines to aid claims processing.
    Identifying valid and invalid claims by analysing the terms and conditions of the policy contract and the claim information.
    Liaising with policyholders, veterinary surgeons and loss adjusters to ensure thorough assessment of liability.
    Answering and responding to telephone calls/emails or making outbound telephone calls to resolve queries and gain information necessary for the expedient assessment of each claim.
    Updating the policyholder accordingly where applicable.
    Authorising instructions to repairers, loss adjusters/referral and consultant vets.
    Working to reduce hard and soft leakage.
    Identifying recoveries.
    Calculating claims settlement / offers of settlement.
    Assessing future risks presented by the loss(es) within guidelines.
    Maintaining individual and team targets.
    Dealing with referrals from all Departments.
    Rotate and undertake all duties as requested.
    Complying with FCA and PRA rules, ABI guidance, the Data Protection Act 1998 and other regulation, legislation and industry directives as advised by your Manager.
    Ensuring compliance with ELICO’s Financial Crime, Anti-bribery, Governance, Whistleblowing, Compliance & Risk and Complaints Policies along with ELICO’s TCF Objectives Statement.
    Ensuring compliance with ELICO’s Data Security & Data Governance Policy, including understanding who the ELICO Data Steward is for that data, being aware of what quality criteria or standards are applied to that data, and ensure its application, raising any deficiencies or concerns with the appropriate Data Steward, and safeguarding the integrity of the data.
    Identifying risks and reporting them in line with internal procedure.
    Undertake development under the guidance of the Claims Manger, Team Leaders and Trainers.

    Qualifications:

    Excellent oral and written communication and customer service skills.
    Excellent attention to detail.
    Good product and regulatory knowledge.
    Good knowledge and understanding of the AS400/PC/Content Manager/Mitel systems.
    Good working knowledge of internal procedures and standards.
    Good organisational and planning skills, including planning your own workload.

    All candidates must be able to drive, benefits are: 

    Flexi time (core hours are 10.00-3.30)

    Pension scheme

    Free hot drinks

    Free car park

    Free work wear

    Holiday staff loyalty scheme

    Up to 28 days hols inc b/h

    Salary sacrifice so they can buy and extra weeks holiday

    Staff outings

    On site crèche

    Staff discount on insurance

    Salary:

    £18.5k

    Ref: 1309MT189

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  • Community Assistant

    Contract: Permanent, Terms: Full Time, Location: York (nr Green Hammerton) Show Full Details

    Description:

    Working 40 hours per week over a 7 day rota, shifts from 07:30 to 22:00, term time plus 2 weeks and INSET.


    To provide a support service to ensure the smooth running and maintaining the high standards of the school. 

    Duties and responsibilities:

    • Regular collection, recording and delivery of post, supermarket orders and laundry around the site (manual handling)
    • On a rota basis provide cover for the car park reception
    • Assisting with the storage and bar coding of students’ boxes and cases
    • Monitor and replenish the stock of printing paper in the offices, across the Collegiate and Boarding, placing orders as required
    • Drive a school buggy to assist with deliveries and transport of visitors and guests
    • Provide administrative support as required to Collegiate-wide departments, including the Box Office
    • Monitor the Room Booking System, SharePoint and Community Assistant Email and Diary for set up requirements
    • Prepare AV equipment and set up for assemblies, events, meetings and training sessions in good time, assist with occasional filming demand (training will be given if required)
    • Manage the photocopying request system and complete required reprographic tasks.
    • Monitor and act upon reported photocopier faults
    • Provide signage around the site as required
    • Monitor and act upon reported photocopier faults in boarding
    • Provide administrative support as required to boarding staff
    • Support the boarding team with induction and registration of boarders throughout the year.
    • Assist with the setup of social events as required
    • Fulfil key holder duties, opening up facilities such as the library and music room, ensuring supervision is in place and locking up at the end of duties, events and activities across the site.
    • Provide support to supervise the library.

    Benefits:

    • Free staff gym
    • Annual free family summer barbecue
    • Annual free black tie Christmas Ball for staff and a guest.
    • Workplace Pension Scheme

    The post holder’s responsibility for promoting and safeguarding the welfare of children and young persons for whom s/he is responsible, or with whom s/he comes into contact will be to adhere to and ensure compliance with the College’s Child Protection Policy at all times. If, in the course of carrying out the duties of the post the post holder becomes aware of any actual or potential risks to the safety or welfare of children in the school s/he must report any concerns to the College’s Designated Safeguarding Lead.


    Qualifications:

    • Educated to GCSE/equivalent or above
    • Relevant experience working in a similar role
    • Excellent telephone manner and general communication skills
    • Proficient in Word/Excel/Outlook
    • Able to work as part of a team and unsupervised
    • Motivation to work amongst children and young people

    Salary:

    £15,486 term-time only

    Ref: 0809MT183

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  • Customer Contact Adviser

    Contract: Permanent, Terms: Full Time, Location: York (nr Green Hammerton) Show Full Details

    Description:

    Situated in the Customer Contact Department, this office is currently open seven days a week and the hours of opening are Monday to Friday 8.00am to 8.30pm, Saturday 8.30am to 5pm and Sunday 9am to 4pm. The Customer Contact Department is also open 10:00am until 4:00pm on bank holidays.

    You will work 37.5 hours a week. We operate a flexible working system. You will be rota’d for approximately one late shift per week, finishing at 8.30pm. You will start late to reflect this, taking into account the number of hours you work. It is expected that you will work one Saturday approximately once every 3 weeks and one Sunday in approximately every 7 weeks. Your Department Manager will give a rota to you usually a month in advance.

    Wage increases are based on technical and behavioural competencies.

    Main responsibilities:

    • Competently provide quotations, answer queries regarding ELICO websites and products, and administer existing policies.
    • Use telephone scripts to ensure compliance with regulatory requirements.
    • Issue policy documentation packages and pertinent correspondence including relevant inserts.
    • Make outbound calls such as those in line with diary procedures.
    • Answer Customer Contact Department telephone calls in line with the departmental SLA.
    • Assess underwriting risks (exclusions).
    • Address customer Urgents, Complaints and Appeals.
    • Meet daily phone targets.
    • Responding to written or email requests for information on new and existing policies.
    • Completing daily diary files.
    • Actioning daily post allocation.
    • Correct termination of policies, ensuring correct calculation and return of premiums.
    • Amending existing policies.
    • Checking and reviewing renewals.
    • Dealing with queries in connection with the Dog/Cat Breeders Association and the National Pet Register.
    • Making outbound calls in line with diary procedures.
    • Assessing future risks within guidelines.
    • Maintaining individual and team targets.
    • Demonstrating a positive, confident and professional attitude, helping others where possible.
    • Dealing with referrals from all Departments.
    • Rotate and undertake all duties as requested.
    • Complying with FCA and PRA rules, ABI guidance, the Data Protection Act 1998 and other regulation, legislation and industry directives as advised by your Manager.
    • Ensuring compliance with ELICO’s Financial Crime, Anti-bribery, Data Security, Data Governance, Whistleblowing, Compliance & Risk and Complaints Policies along with ELICO’s TCF Objectives Statement.
    • Identifying risks and reporting them in line with internal procedure.
    • Undertake development under the guidance of the Customer Contact Manger, Team Leaders and Trainers.

    Benefits:

    • Flexi time (core hours are 10.00-3.30)
    • Pension scheme
    • Free hot drinks
    • Free car park
    • Free work wear
    • Holiday staff loyalty scheme
    • Up to 28 days hols inc b/h
    • Salary sacrifice so they can buy and extra weeks holiday
    • Staff outings
    • On site crèche
    • Staff discount on insurance

     

    Qualifications:

    Main skills

    • Excellent oral and written communication and customer service skills.
    • Excellent attention to detail.
    • Good organisational and planning skills, including planning your own workload.
    • Candidates must be able to drive 

    Salary:

    £16,711

    Ref: 0809MT184

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  • Call Centre Technical Advisor

    Contract: Temporary, Terms: Full Time, Location: York (Escrick) Show Full Details

    Description:

    Job Specifications

    • Dealing with inbound calls, e-mail and mail to provide technical assistance to customers.
    • Delivering advice in a polite, positive and friendly manner over the phone.
    • Problem solving over the phone.
    • Maintain a comprehensive technical knowledge, whilst understanding and promoting the best practice for the use of our products.
    • Working Hours: Monday-Friday 9-5, Saturday-Sunday 11-4.
    • Must be flexible working on a 7 day rota Monday to Sunday.

    Qualifications:

    Essential

    • Excellent customer service skills
    • Ability to work and thrive under pressure
    • Excellent timekeeping skills
    • Strong work ethic and commitment to the role

    Desirable

    • Technical background
    • Good written comprehension
    • Previous call centre experience (Within 5 years)
    • Good team player but able to self-manage performance

    Knowledge/Skills/Abilities

    • Excellent telephone manner
    • Strong verbal and written communication skills
    • A good level of Computer literacy
    • Data entry

    Required experience:

    • Call Centre: 1 years

     

    Salary:

    £8.50/hr

    Ref: 2605MT171

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