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  • Administrator

    Contract: Temporary, Terms: Full Time, Location: York Show Full Details

    Description:

    Our client is seeking a full time (37hpw) temporary Administrator to start ASAP, until approximately 23 November. 

    The temp would be coming into a process/procedure driven role to help reduce backlog in the team while the post is recruited for on a permanent basis.

    Duties:

    Meet the administrative needs of a wide range of service users, including divisional teams and Heads of Division, Heads of Service, other staff, and students utilising the hand-in desk service 

    Contribute to and maintain accurate and up-to-date management information systems (Unit-E and Pro Monitor), including data entry, data retrieval, maintenance of computerised records, uploading documents to the Virtual Learning Environment (Blackboard) and undertaking data analysis to produce management information as required

    Undertake word processing for a variety of services, including standard letters, reports, and the preparation of presentations, and audio typing

    Provide routine business support across a variety of services including booking and organising meetings, minute taking, diary management, processing student reports, photocopying, filing and scanning. 

    Assist in the control of stationery, ensuring accurate records are kept in line with audit requirements           

    Qualifications:

    Considerable experience of administrative work in a busy environment


    High degree of computer literacy and experience of a range of software packages including Microsoft Word, Excel, PowerPoint, Access and Outlook

    Ability to maintain accurate and up-to-date management information systems (e.g., Unit-E, Pro Monitor) to log student information and provide reports as required.

    Experience of drafting letters and proof reading letters and documents

    Salary:

    £ 8 per hour

    Ref: 1210MT217

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  • Warehouse Assistant

    Contract: Temporary, Terms: Full Time, Location: York (Nether Poppleton) Show Full Details

    Description:

    Our client is seeking a long-term, full-time Warehouse Assistant (6 months+)

    Hours: Full time. 37.5 hours a week. 9am to 5pm (30 mins for lunch)

    Duties include receiving shipments, packing, labelling, scanning and basic inputting.

    Qualifications:

    Candidates must be hard working and conscientious, able to work to a tight deadline.

    Very good numerical skills, excellent inter-personal skills, and a good attention to detail.

    Experience in a warehouse environment is not necessarily required.

    Salary:

    £10 per hour

    Ref: 1708MT181

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  • Finance Assistant

    Contract: Temporary, Terms: Full Time, Location: York (Heslington) Show Full Details

    Description:

    Our client is seeking an experienced Finance Assistant to join the Accounts team on a long term temporary basis for a period of 9-12 months. Full time hours, 37 per week.

    This position supports the Professional Services Management Accounts team with the production of accurate and regular management information relating to the various operations and activities within the Professional Services Directorates.

    The post holder will contribute to the effective and efficient management and co-ordination of the day-to-day financial operations as well as being the first point of contact for financial queries and requests.

    The post holder will support the Accountant and Management Accountant in the production of forecasts and budgets.

    • To act as a point of contact and respond to a wide range of financial enquiries from Professional Services colleagues as well as colleagues within the finance team.
    • To investigate financial queries from the Directorates.
    • To process journals, accruals and prepayment to ensure accurate monthly management information
    • To support the budget and forecasting process
    • To monitor and update the Directorate staffing establishments
    • To provide financial reports as required by budget holders
    • To maintain an auditable financial filing system
    • To act as a key financial systems user and run queries and reports as required and advise and train other financial system users in the University
    • To ensure effective housekeeping of the Professional Service Directorate workorders within the finance system.
    • To ensure compliance with relevant financial regulations, procedures and audit requirements and the resolution of non-compliance.
    • To investigate variances to budget
    • To input budgets and forecasts into the financial system
    • To assist the Accountant, Management Accountant or Finance Manager with project work

    Qualifications:

    • Knowledge and understanding of the accounting practices and procedures used in a large complex organisation
    • Knowledge of financial regulations and procedures
    • Knowledge of purchase, sales and nominal ledgers
    • The ability to make efficient and effective use of standard office computer systems including spreadsheets, word-processing, databases, and on-line tools
    • Ability to communicate effectively with a wide range of people orally and in writing
    • The ability to accurately process and record routine financial transactions
    • The ability to administer a system, monitor income and expenditure and analyse and evaluate financial performance against budgets
    • The ability to maintain accounting records and prepare accounts, reports and associated management information
    • Ability to effectively organise and prioritise own work and follow procedures in order to produce work to a high standard, to required deadlines

    Salary:

    Competitive

    Ref: 0310MT215

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  • Accountant

    Contract: Temporary, Terms: Full Time, Location: York (Heslington) Show Full Details

    Description:

    Our client is seeking an experienced Accountant for a full time maternity cover position of 9-12 months.

    The Accountant provides operational financial support to the Professional Services Finance Manager and Management Accountant. You will work flexibly across a number of Professional Services departments (including External Relations, Information Services, Student Academic Services and the Research Enterprise Office), under the supervision of the Management Accountant, providing management accounting support.

    You will be an effective contributing member of the professional services finance team, and be responsible for managing an Accounts Assistant providing support to the professional services finance team.

    You will assist in managing the professional services budget, working with Directorates based across the campus, in the role of an operational specialist. You will perform detailed work on the financial systems in the production of high quality financial information.

    The role will require for a large degree of autonomy and independent working, leading on project work with the support of the Management Accountant whilst encompassing strategic support and also act as day-to-day liaison. You will offer high quality technical assistance, and maintain positive relationships between the finance team and professional services departments.  

    • Provide timely and accurate monthly management accounts for the Directorates
    • Assist budget holders in understanding their management accounts in order to allow them to make informed decisions.
    • Undertake an analysis of monthly variances with departments and present the management accounts and these findings to the Management Accountant and Senior Management Team within the Directorates.
    • Work flexibly across the directorate under the supervision/direction of the Management Accountant and Professional Services Finance Manager, leading on projects as required.
    • Assist in the co-ordination and formulation of the quarterly forecasting and budgeting processes.
    • Support budget holders in the preparation and prioritisation of the budget submissions and profiling of agreed annual budgets.
    • Identify and where appropriate make improvements to the financial processes and reporting associated with month end, forecasting and budgeting.
    • Assist budget holders in the formulation of business cases.
    • Ensure an up to date staffing establishment is maintained.
    • Provide support and training to staff within the Directorates on financial matters, processes and systems as appropriate.
    • Identify areas for optimisation of cost management or income generation.
    • Lead on a range of time limited projects as required.
    • Carry out other duties and responsibilities that come within the remit of the post’s purpose, as assigned by the Management Accountant.

    Qualifications:

    AAT qualified or CCAB/CIMA part qualified

    Salary:

    Competitive

    Ref: 0410MT216

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  • React Developer

    Contract: Contract, Terms: Full Time, Location: York (City Centre) Show Full Details

    Description:

    Our Client, a leading player in the online HR and psychometrics market is looking for a React Developer.


    Purpose

    To assist the growth of the business by supporting and maintaining our new online software product, as part of a small technical team.

    Key Accountabilities

    ·         To develop our existing online software product. Written in React/Laravel., it is used to facilitate 360-degree feedback and employee performance management in companies internationally, where its users are the employees and managers in those companies.

    ·         To provide IT support to the IT team including server set-up etc

    ·         To support in the technical implementation of client projects as and when client projects demand. Many clients require degrees of customisation, and this often requires development of new features or back-end database changes that would be implemented by the technical team.

     

    Key Tasks

    1)      Co-ordinating with IT colleagues to deliver technical implementation requirements for new and existing customers, including system customisations and potentially new feature requirements.

    2)      Participating in the team’s approach to working, based on an Agile approach

    3)      Diagnosing and resolving bugs and identified inefficiencies in existing code.

    4)      Maintaining and writing documentation, of code and for users

    5)      Writing user tests

    6)      Ensuring continued integrity and robustness of databases and code.

    7)      Testing of systems and building unit tests.

    8)      Close collaboration with colleagues, using Agile programming principles where appropriate

    9)      Refactoring existing code to improve scalability, efficiency, and quality of code. NB. Much of existing code was built before adoption of PHP5, so there is a need for existing code to be refactored to make better use of modern object-oriented design patterns.

    10)   Reviewing and managing code using Subversion source-control software

    11)   Consulting with colleagues and end-users to ensure customer needs are reflected in development of tools

    12)   Working very closely with others in the technical team at all times, and often with the Directors.

    13)   Ad-hoc database queries and Excel-based analyses as required.

     

    Skills

    Essential

    React

    Ideally Laravel

    XHTML + CSS

    XML, JSON

    Javascript and JQuery, including use of AJAX techniques.

    Secure web applications with awareness of range of vulnerabilities.

    Working as part of a programming team

    Flexible approach, comfortable dealing with changes in priorities as business needs evolve

    Clear communication, ability to communicate effectively with colleagues and clients

    Strong team work skills and aptitude, helping and supporting both clients and the rest of the TI team

    Pragmatic problem-solving, thinking of creative solutions for clients

    Enthusiastic, can-do attitude, delivering effective solutions that work for customers and are delivered on time must come first.

    Ability to learn quickly and deal with complexity

    Organised and effective at planning

    Interest in tools/technology

    Proficient in Excel, formulae and lookups.

     

    Useful

    Other MS Office (2013) tools like Outlook, Word, Powerpoint

    Knowledge of other OO programming languages

    Multi-language software implementations

    Generating PDF files

    Experience of creating online tools used in HR sector

     

     


    Qualifications:

    You will have between 1 and 3 years of React Programming experience and also be skilled in Laravel. You will be competent in server set-up and urgent front-end coding as well as having excellent time management skills.

    Salary:

    Competitive Rate

    Ref: 2408LGA01

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  • Cycle Shop Manager

    Contract: Permanent, Terms: Full Time, Location: York (central location) Show Full Details

    Description:

    Our client, a successful and profitable York cycle shop, is seeking an experienced Manager.

    Specific experience of managing and buying in a cycle shop enironment, as well as enthusiasm for cycling and related practical skills are essential!

    Competitive salary plus performance-based incentives. Hours Monday to Saturday 8:30-18:00 (with Thursdays off).

    Duties:

    • Direct the profit, sales, and costs of a retail store while maintaining an environment focused on the customer.
    • Train new and existing employees in customer service, brand awareness, and store policies to offer the best shopping experience.
    • Oversee and manage store staff, including recognising new training opportunities, providing feedback, enhancing sales abilities, and developing staff members
    • Oversee assistant management positions and communicates store goals clearly with them
    • Develop sales plans of action together with assistant store managers
    • Communicate store goals, brand awareness, and company messages to team members while promoting product knowledge
    • Assess team member performance and deliver performance reviews
    • Recruit, hire, and train new store staff
    • Keep costs minimal while remaining accountable to profits
    • Create a customer-service focused environment where the best possible customer experience is top priority
    • Report sales, visual presentations, team member development, and store performance figures to owner
    • Create employee schedules and manage hourly employee time recording and payroll
    • Ensure that visual marketing and merchandising of store meets established brand standards

    Qualifications:

    Previous cycle shop management and buying experience is essential.

    Team building and customer service skills

    Employee training and people management experience

    Strong sales experience

    Visual merchandising skills

    Strong communication skills, self-motivated, friendly, enthusiastic, ability to work in a rapidly changing and busy environment

    Hiring and staffing experience

    Fully IT literate

    Salary:

    Competitive salary + performance based bonus

    Ref: 3005MT209

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  • Site Secretary / Document Controller

    Contract: Contract, Terms: Full Time, Location: York (New Earswick) Show Full Details

    Description:

    Our client is seeking a capable and experienced Site Secretary to provide efficient secretarial and administrative support. The role will start in January 2018. The duration of the project is 3 years and our client will offer the right candidate an incentive for a long placement within the team. 

    Hours of work: 8:00-17:00 Monday to Friday 

    1. Opening and reading mail and taking relevant actions where appropriate.

    2. General typing and administrative duties.

    3. Composing and sending routine correspondence

    4. Answering the telephone and dealing with routine enquiries.

    5. Co-ordinating and managing the diary of the team.

    6. Organising itineraries and other bookings.

    7. Receiving guests/visitors and co-ordinating meeting requirements as necessary.

    8. Creating and maintaining information on systems, taking actions required and improving existing systems.

    9. Creating and maintaining efficient filing systems.

    10. Undertaking additional projects as required


     

    Qualifications:

    • Previous experience of an administrative or secretarial role desirable
    • Good planning and organisational skills
    • Good communication skills
    • Tact and diplomacy
    • A basic level of audio typing/ shorthand- if required for the role
    • Ability to work as part of a team and accept responsibility for defined areas of work 
    -->

    Salary:

    Competitive salary

    Ref: 0811MT192

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  • Senior Front End Developer

    Contract: Permanent, Terms: Full Time, Location: York (nr Green Hammerton) Show Full Details

    Description:

    We are looking for an experienced and talented Senior Front End Developer to help us drive a number of key projects to the next level. 

    We're looking for a first-class developer with a real passion for all things and want to work in a talented development team on some exciting projects, someone who can bring great commercial experience and a passion for development, along with a real drive to use the latest technologies to create exciting, innovative products. 

    You will need: 

    3­ to 5+ years proven commercial development experience

    Excellent understanding of HTML5/CSS3

    Excellent knowledge of JavaScript and JavaScript design patterns

    Experience with automated testing and JavaScript testing frameworks

    Understanding of JavaScript/CSS performance optimization

    Understanding of mobile development/responsive design

    Understand common UX/UI design patterns, best practices, and standard conventions

    Excellent understanding of web standards and browser compatibility

    Experience with version control systems, preferably Git

    Experience with JavaScript frameworks, such as AngularJS, Ember, Backbone,js, Knockout.js or some other JavaScript frameworks

    Strong interpersonal skills experience with and enthusiasm for working in an agile environment

    A passion for creating excellently crafted code 

    Benefits:

    Flexi time (core hours are 10.00-3.30)

    Pension scheme

    Free hot drinks

    Free car park

    Free work wear

    Holiday staff loyalty scheme

    Up to 28 days hols inc b/h

    Salary sacrifice so they can buy and extra weeks holiday

    Staff outings

    On site crèche

    Staff discount on insurance

     

    Qualifications:

    Ideally, you will have:

    Experience with Adobe Photoshop and/or other Creative Suite products

    Experience working with CSS frameworks

    Experience with CSS preprocessors

    Experience with social media API integrations

    More important is that you are a talented and passionate developer with the desire to own and drive some genuinely exciting development projects. 

    If you are an experienced Front End Developer with an exciting portfolio of work to show off, we’d love to hear from you. 

    More important is that you are a talented and passionate developer with the desire to own and drive some genuinely exciting development projects. 

    If you are an experienced Front End Developer with an exciting portfolio of work to show off, we’d love to hear from you.

    Salary:

    Up to £40,000pa dep on experience

    Ref: 1309MT186

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  • Software Tester

    Contract: Permanent, Terms: Full Time, Location: York (nr Green Hammerton) Show Full Details

    Description:

    A skilled Software Tester is required to join our team, focusing on the testing of the digital products and services created by our development team. The Software Tester will work with the developers, product owners and managers to produce and run testing plans and automated test suites. You will implement a robust testing approach within regular sprint cycles, that will provide an effective level of assurance before regular releases.

    In addition to testing, there will be opportunities to contribute to the current development of features and so a passion and experience within development, DevOps or Scrum will be a valuable addition. 

    All candidates must be able to drive, benefits are: 

    Flexi time (core hours are 10.00-3.30)

    Pension scheme

    Free hot drinks

    Free car park

    Free work wear

    Holiday staff loyalty scheme

    Up to 28 days hols inc b/h

    Salary sacrifice so they can buy and extra weeks holiday

    Staff outings

    On site crèche

    Staff discount on insurance

    Qualifications:

    We are looking for someone with a strong background in software testing, with a minimum of 2 years experience with the following skill sets:

    Test planning, estimation and design

    Requirement gathering

    Create test cases from set specifications

    Liaise with development team in an agile environment

    Bug tracking and reporting

    Retesting

    Systems, integration, regression and UAT testing

    Testing APIs

    Experience using Automated test tools Webdriver, Selenium etc

    ISEB/ISTQB certification (Desirable)

    Experience working to the BDD or TDD methodologies (Desirable)

    Experience testing mobile devices (Desirable)

    Programming experience (Backend/Frontend) (Desirable)

     

      

    Salary:

    £25 to 35,000pa

    Ref: 1309MT187

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  • Affiliates & Partnerships Coordinator

    Contract: Permanent, Terms: Full Time, Location: York (nr Green Hammerton) Show Full Details

    Description:

    An exciting new opportunity has arisen for an Affiliates & Partnerships Coordinator. The successful applicant will work as part of the Business Relationship Department and will be responsible for developing new B2B relationships as well as expanding the network of affiliates and partners. 

    Candidates must be prepared to work extra hours when workload and priorities dictate. 

    The successful candidate for the role will undertake the following duties and responsibilities:

    Responsible for generating a monthly targeted amount of B2B business opportunities.

    Work proactively with existing B2B partners to maximise the relationship, develop & implement initiatives to improve B2B performance and create new ways to grow links with each affiliate and  partner by keeping them engaged and motivated.

    Ability to negotiate, close deals and review commercial agreements.

    Manage the resolution of affiliates and partners technical, commercial and operational issues.

    Manage the affiliates and partners budget/invoicing and ensuring offers and creative are up-to-date.

    Work with the Business Relationships Manager to delivery weekly target results.

    All candidates must be able to drive, benefits are: 

    Flexi time (core hours are 10.00-3.30)

    Pension scheme

    Free hot drinks

    Free car park

    Free work wear

    Holiday staff loyalty scheme

    Up to 28 days hols inc b/h

    Salary sacrifice so they can buy and extra weeks holiday

    Staff outings

    On site crèche

    Staff discount on insurance

    Qualifications:

    The successful candidate for the role of Affiliates & Partnerships Coordinator must have the following skills and experience:

    Previous experience of developing new affiliate and partnership relationships essential.

    Excellent communication skills, great at building strong relationships and strong negotiation skills.

    Strong written, verbal and analytical communication skills.

    A pro-active attitude.

     

    Salary:

    £18.5,000

    Ref: 1309MT188

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  • Claims Assessor

    Contract: Permanent, Terms: Full Time, Location: York (nr Green Hammerton) Show Full Details

    Description:

    Situated in the Claims Department, this office is currently open six days a week and the hours of opening are Monday to Friday 8.00am to 7.00pm and Saturday 9.00am to 12.00pm.
    You will work 37.5 hours a week. We operate a flexible working system. The Claims Manager and/or Team Leader will agree your break when you are on a normal working day or late shift. You will be rota’d for approximately one late shift per week, finishing at 7.00pm. You will start late to reflect this, taking into account the number of hours you work. It is expected that you will work one Saturday approximately once every 3 weeks. Your Department Manager will give a rota to you usually a month in advance.

    Assist with admin duties.
    Answer Claims Department telephone calls in line with the departmental SLA.
    Assess claims promptly and fairly.
    Liaise with policyholders, veterinary practices and loss adjusters verbally and in writing in order to assess a claim.
    Take responsibility for processing each claim with efficiency, ensuring all facts are obtained before a decision is made.
    Calculate settlement of claims.
    Assess future underwriting risks (exclusions).
    Assist with the development of policy wordings.
    Address customer Urgents, Complaints and Appeals.
    Meet daily file and phone targets.

    Logging and distribution of departmental mail.
    Accurately creating new and subsequent claim records and updating these records as each claim progresses.
    Responding to claims notification.
    Following internal guidelines to aid claims processing.
    Identifying valid and invalid claims by analysing the terms and conditions of the policy contract and the claim information.
    Liaising with policyholders, veterinary surgeons and loss adjusters to ensure thorough assessment of liability.
    Answering and responding to telephone calls/emails or making outbound telephone calls to resolve queries and gain information necessary for the expedient assessment of each claim.
    Updating the policyholder accordingly where applicable.
    Authorising instructions to repairers, loss adjusters/referral and consultant vets.
    Working to reduce hard and soft leakage.
    Identifying recoveries.
    Calculating claims settlement / offers of settlement.
    Assessing future risks presented by the loss(es) within guidelines.
    Maintaining individual and team targets.
    Dealing with referrals from all Departments.
    Rotate and undertake all duties as requested.
    Complying with FCA and PRA rules, ABI guidance, the Data Protection Act 1998 and other regulation, legislation and industry directives as advised by your Manager.
    Ensuring compliance with ELICO’s Financial Crime, Anti-bribery, Governance, Whistleblowing, Compliance & Risk and Complaints Policies along with ELICO’s TCF Objectives Statement.
    Ensuring compliance with ELICO’s Data Security & Data Governance Policy, including understanding who the ELICO Data Steward is for that data, being aware of what quality criteria or standards are applied to that data, and ensure its application, raising any deficiencies or concerns with the appropriate Data Steward, and safeguarding the integrity of the data.
    Identifying risks and reporting them in line with internal procedure.
    Undertake development under the guidance of the Claims Manger, Team Leaders and Trainers.

    Qualifications:

    Excellent oral and written communication and customer service skills.
    Excellent attention to detail.
    Good product and regulatory knowledge.
    Good knowledge and understanding of the AS400/PC/Content Manager/Mitel systems.
    Good working knowledge of internal procedures and standards.
    Good organisational and planning skills, including planning your own workload.

    All candidates must be able to drive, benefits are: 

    Flexi time (core hours are 10.00-3.30)

    Pension scheme

    Free hot drinks

    Free car park

    Free work wear

    Holiday staff loyalty scheme

    Up to 28 days hols inc b/h

    Salary sacrifice so they can buy and extra weeks holiday

    Staff outings

    On site crèche

    Staff discount on insurance

    Salary:

    £18.5k

    Ref: 1309MT189

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  • Community Assistant

    Contract: Permanent, Terms: Full Time, Location: York (nr Green Hammerton) Show Full Details

    Description:

    Working 40 hours per week over a 7 day rota, shifts from 07:30 to 22:00, term time plus 2 weeks and INSET.


    To provide a support service to ensure the smooth running and maintaining the high standards of the school. 

    Duties and responsibilities:

    • Regular collection, recording and delivery of post, supermarket orders and laundry around the site (manual handling)
    • On a rota basis provide cover for the car park reception
    • Assisting with the storage and bar coding of students’ boxes and cases
    • Monitor and replenish the stock of printing paper in the offices, across the Collegiate and Boarding, placing orders as required
    • Drive a school buggy to assist with deliveries and transport of visitors and guests
    • Provide administrative support as required to Collegiate-wide departments, including the Box Office
    • Monitor the Room Booking System, SharePoint and Community Assistant Email and Diary for set up requirements
    • Prepare AV equipment and set up for assemblies, events, meetings and training sessions in good time, assist with occasional filming demand (training will be given if required)
    • Manage the photocopying request system and complete required reprographic tasks.
    • Monitor and act upon reported photocopier faults
    • Provide signage around the site as required
    • Monitor and act upon reported photocopier faults in boarding
    • Provide administrative support as required to boarding staff
    • Support the boarding team with induction and registration of boarders throughout the year.
    • Assist with the setup of social events as required
    • Fulfil key holder duties, opening up facilities such as the library and music room, ensuring supervision is in place and locking up at the end of duties, events and activities across the site.
    • Provide support to supervise the library.

    Benefits:

    • Free staff gym
    • Annual free family summer barbecue
    • Annual free black tie Christmas Ball for staff and a guest.
    • Workplace Pension Scheme

    The post holder’s responsibility for promoting and safeguarding the welfare of children and young persons for whom s/he is responsible, or with whom s/he comes into contact will be to adhere to and ensure compliance with the College’s Child Protection Policy at all times. If, in the course of carrying out the duties of the post the post holder becomes aware of any actual or potential risks to the safety or welfare of children in the school s/he must report any concerns to the College’s Designated Safeguarding Lead.


    Qualifications:

    • Educated to GCSE/equivalent or above
    • Relevant experience working in a similar role
    • Excellent telephone manner and general communication skills
    • Proficient in Word/Excel/Outlook
    • Able to work as part of a team and unsupervised
    • Motivation to work amongst children and young people

    Salary:

    £15,486 term-time only

    Ref: 0809MT183

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  • Customer Contact Adviser

    Contract: Permanent, Terms: Full Time, Location: York (nr Green Hammerton) Show Full Details

    Description:

    Situated in the Customer Contact Department, this office is currently open seven days a week and the hours of opening are Monday to Friday 8.00am to 8.30pm, Saturday 8.30am to 5pm and Sunday 9am to 4pm. The Customer Contact Department is also open 10:00am until 4:00pm on bank holidays.

    You will work 37.5 hours a week. We operate a flexible working system. You will be rota’d for approximately one late shift per week, finishing at 8.30pm. You will start late to reflect this, taking into account the number of hours you work. It is expected that you will work one Saturday approximately once every 3 weeks and one Sunday in approximately every 7 weeks. Your Department Manager will give a rota to you usually a month in advance.

    Wage increases are based on technical and behavioural competencies.

    Main responsibilities:

    • Competently provide quotations, answer queries regarding ELICO websites and products, and administer existing policies.
    • Use telephone scripts to ensure compliance with regulatory requirements.
    • Issue policy documentation packages and pertinent correspondence including relevant inserts.
    • Make outbound calls such as those in line with diary procedures.
    • Answer Customer Contact Department telephone calls in line with the departmental SLA.
    • Assess underwriting risks (exclusions).
    • Address customer Urgents, Complaints and Appeals.
    • Meet daily phone targets.
    • Responding to written or email requests for information on new and existing policies.
    • Completing daily diary files.
    • Actioning daily post allocation.
    • Correct termination of policies, ensuring correct calculation and return of premiums.
    • Amending existing policies.
    • Checking and reviewing renewals.
    • Dealing with queries in connection with the Dog/Cat Breeders Association and the National Pet Register.
    • Making outbound calls in line with diary procedures.
    • Assessing future risks within guidelines.
    • Maintaining individual and team targets.
    • Demonstrating a positive, confident and professional attitude, helping others where possible.
    • Dealing with referrals from all Departments.
    • Rotate and undertake all duties as requested.
    • Complying with FCA and PRA rules, ABI guidance, the Data Protection Act 1998 and other regulation, legislation and industry directives as advised by your Manager.
    • Ensuring compliance with ELICO’s Financial Crime, Anti-bribery, Data Security, Data Governance, Whistleblowing, Compliance & Risk and Complaints Policies along with ELICO’s TCF Objectives Statement.
    • Identifying risks and reporting them in line with internal procedure.
    • Undertake development under the guidance of the Customer Contact Manger, Team Leaders and Trainers.

    Benefits:

    • Flexi time (core hours are 10.00-3.30)
    • Pension scheme
    • Free hot drinks
    • Free car park
    • Free work wear
    • Holiday staff loyalty scheme
    • Up to 28 days hols inc b/h
    • Salary sacrifice so they can buy and extra weeks holiday
    • Staff outings
    • On site crèche
    • Staff discount on insurance

     

    Qualifications:

    Main skills

    • Excellent oral and written communication and customer service skills.
    • Excellent attention to detail.
    • Good organisational and planning skills, including planning your own workload.
    • Candidates must be able to drive 

    Salary:

    £16,711

    Ref: 0809MT184

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  • Call Centre Technical Advisor

    Contract: Temporary, Terms: Full Time, Location: York (Escrick) Show Full Details

    Description:

    Job Specifications

    • Dealing with inbound calls, e-mail and mail to provide technical assistance to customers.
    • Delivering advice in a polite, positive and friendly manner over the phone.
    • Problem solving over the phone.
    • Maintain a comprehensive technical knowledge, whilst understanding and promoting the best practice for the use of our products.
    • Working Hours: Monday-Friday 9-5, Saturday-Sunday 11-4.
    • Must be flexible working on a 7 day rota Monday to Sunday.

    Qualifications:

    Essential

    • Excellent customer service skills
    • Ability to work and thrive under pressure
    • Excellent timekeeping skills
    • Strong work ethic and commitment to the role

    Desirable

    • Technical background
    • Good written comprehension
    • Previous call centre experience (Within 5 years)
    • Good team player but able to self-manage performance

    Knowledge/Skills/Abilities

    • Excellent telephone manner
    • Strong verbal and written communication skills
    • A good level of Computer literacy
    • Data entry

    Required experience:

    • Call Centre: 1 years

     

    Salary:

    £8.50/hr

    Ref: 2605MT171

    Apply for this job

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