Call Centre Technical Advisor

Category:Commercial Jobs
Location:York (Escrick)
Contract:Temporary
Salary:£8.50/hr
Ref:2605MT171

Description:

Job Specifications

  • Dealing with inbound calls, e-mail and mail to provide technical assistance to customers.
  • Delivering advice in a polite, positive and friendly manner over the phone.
  • Problem solving over the phone.
  • Maintain a comprehensive technical knowledge, whilst understanding and promoting the best practice for the use of our products.
  • Working Hours: Monday-Friday 9-5, Saturday-Sunday 11-4.
  • Must be flexible working on a 7 day rota Monday to Sunday.

Qualifications:

Essential

  • Excellent customer service skills
  • Ability to work and thrive under pressure
  • Excellent timekeeping skills
  • Strong work ethic and commitment to the role

Desirable

  • Technical background
  • Good written comprehension
  • Previous call centre experience (Within 5 years)
  • Good team player but able to self-manage performance

Knowledge/Skills/Abilities

  • Excellent telephone manner
  • Strong verbal and written communication skills
  • A good level of Computer literacy
  • Data entry

Required experience:

  • Call Centre: 1 years

 

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